Knowledge Management (KM)

The Business Challenge
Every organization generates vast amounts of information while conducting business; yet few organizations are able to leverage it all to generate new opportunities or capitalize on collective knowledge assets.
Millions of documents, e-mails, memos, charts, and Web pages, not to mention the tacit information that employees possess, remain undiscovered and their potential untapped. Organizations that let such valuable information languish are in danger of missing competitive opportunities or even losing the information forever.

Employees duplicate existing work because they are not aware of prior efforts by others or concurrent projects with overlapping goals. New employees often don't know where to look for information or who to turn to for answers. Customers make decisions to buy elsewhere. Partners miss strategic opportunities - all because they couldn't find relevant information when they needed it.

Hummingbird Enterprise KM - The Basis for Sound Knowledge Management Strategies
Hummingbird Enterprise KM is a complete information search and categorization solution, It allows organizations to harness the collected knowledge assets from a single, logical point of access. Hummingbird Enterprise KM provides the ability to use organizational information to create real world business solutions, gain competitive advantage, and improve profitability by reducing time to knowledge discovery.

Hummingbird Enterprise KM is an integral component of the Hummingbird Enterprise ECM platform that dramatically improves the way organizations manage their knowledge assets. It allows users to conduct single, unified searches across multiple structured and unstructured information sources including document and records management systems, Lotus Notes, Microsoft Exchange, Web sites, file repositories, and data sources like relational databases to provide a truly amalgamated result set. Intuitive interfaces allow information to be "virtually" organized through knowledge maps and taxonomies while agents continually mine and deliver new information as it is generated. Users can even search from within Microsoft Outlook, enabling them to conduct comprehensive knowledge work without having to leave the familiar and intuitive work environment they use most.

Highlights:

For Users
	Reduces time required to complete knowledge intensive work
	Increases "trust level" in information accuracy and timeliness
	Eases burden on subject "experts" since users can get answers and guidance to their questions on a self-serve basis
For Administrators
	Minimal resources required for ongoing maintenance as many tasks can be scheduled for automatic execution
	Security inherited from content source, so administrators do not have to worry about unauthorized users gaining access to sensitive information
	Comprehensive toolkit for building, supervising and managing customized organizational taxonomies
For Organizations
	Improves ROI of knowledge asset management by reusing information instead of reinventing it
	Improves organizational agility as product and service "time-to-innovation" can be cut through better, more reliable, more complete access to relevant information that drives launch projects
	Reduces cost of retaining intellectual capital and transmitting it to new employees or successors
Features:
True unified search across both structured and unstructured content sources
	Preview documents via summaries to quickly determine relevance
	Provide a business view of indexed information via Knowledge Map without replicating data or moving files
	Discover automatically classified information through taxonomies
	Provide search capability seamlessly where users work the most with out-of-the-box client interface for Microsoft Outlook
	Ensure secure retrieval across all information sources
	Search using natural language without the need for complex search syntax
	Use search agents automatically get the most up-to-date information from specific information sources
	Pinpoint relevant information quickly through statistical relevance ranking, result list clustering, and highlighting of search terms within documents in all supported formats
	Support for UNICODE means you can index and search Chinese, Arabic, English, French, German, Italian, Japanese, Korean, Spanish and many other languages and encodings

To know more about Hummingbird KM, click here for more information.